VAT Exemption

All of our products are available at zero rate VAT to eligible customers.

Zero-rated VAT applies for equipment designed solely for disabled people, which are being purchased for personal or domestic use for an individual who is chronically sick or has a disabling condition. This exemption applies where the goods, as described above, are being purchased by an individual or on his or her behalf by a parent, spouse or guardian, charity and certain other eligible establishments.

If you believe your order should be zero-rated you can make a VAT exemption declaration during checkout. To qualify for VAT exemption we will require the following information:

  • The name of the person to which VAT exemption applies (optional, if purchasing on behalf of someone else)
  • The reason for VAT exemption (details of the person’s disability)

For the customer to be eligible to purchase VAT free goods their disability has to qualify. For VAT purposes, you’re disabled or have a long-term illness if:

  • you have a physical or mental impairment that affects your ability to carry out everyday activities, for example blindness
  • you have a condition that’s treated as chronic sickness, like diabetes
  • you are terminally ill.

Please contact us if you have any queries about VAT exemption:


Tel: 01332 863742